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Jibe Training
The one-stop shop for all of your Jibe training.
Agent Jibe Training
- Agent Jibe Training - Intro to Jibe
- Why We use Jibe
- 3 Simple Steps to Achieving Jibe
- Overcoming the Anxiety of Negative Predictions
- Positive Queues
- Negative queues
- Agent Dashboard Walkthrough
- Agent Jibe Session
- Jibe Do's and Dont's
- What are the "Positive Queues" and "Negative Queues" covered in the training, and how do they impact agent behavior?
- How to avoid and how to identify inaccurate predictions?
- What if the customer is mad, should I say they will be dissatisfied with the survey?
- What if the customer calls in and hangs up before the call is over? What to do if the call is disconnected?
- What is Jibe?
- How will I know when I am Jibed? What is the passing Jibe score?
- How to achieve Jibed status?
- Why do we use Jibe?
- Will I be required to go to my Dashboard every day?
- How do I login to my dashboard?
- How to predict accurately?
- Improve your agent's survey adherence!