Jibe Dashboard updates, enhancements, and additions
Jibe System Dashboard
Our System Dashboard, which has been in beta testing, is now utilized by the majority of our client base. This year, we’re excited to launch it as a permanent feature, complete with new enhancements!
Jibe Overview Dashboard
We recently conducted a limited launch of our exciting new Overview Dashboard and are preparing for a full rollout to all clients in 2025. This dashboard offers an outstanding view of key data, providing instant access to the most relevant KPI insights.
JibeAI - The Ultimate Quality Audit Tool
Jibe AI revolutionizes agent performance audits with advanced AI-driven insights. With Jibe AI, you can streamline your quality assurance process, boost agent performance, and drive impactful results. By centralizing all audit data in one accessible platform and providing actionable insights, Jibe AI ensures that your team is always focused on the calls and coaching sessions that matter most. You will experience smarter audits, measurable improvements, and better business outcomes with Jibe AI. Coming in the Summer of 2025!
These updates are just the start of the exciting changes coming in 2025! At Zacoustic, we’re committed to delivering cutting-edge technology to support your company’s success. In addition to the features mentioned, we also have several new features in our 2025 Roadmap, including:
- AI-Generated Insights and Anomaly Detection
- Automatic Best Practice Interaction Data
- Enhanced Supervisor and Agent Dashboards
- Live Agent Prediction Submission Tracking
- Agent Tenure Data
We look forward to hearing your feedback! A Zacoustic team member will connect with you soon to discuss how these new features can benefit your organization. As always, feel free to reach out with any questions or suggestions!