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Zacoustic Support Home
Jibe Training
Jibe Training
Agent Jibe Training
Supervisor Jibe Training
Analytics Training
White Papers
Case Study - ROI
Case Study - Health Care
Case Study - Employee Engagement
Case Study - Operationalizing CX
Product Updates
Updates and Improvements
Jibe Training
The one-stop shop for all of your Jibe training.
Agent Jibe Training
Agent Jibe Training - Intro to Jibe
Why We use Jibe
3 Simple Steps to Achieving Jibe
Overcoming the Anxiety of Negative Predictions
Positive Queues
Negative queues
Agent Dashboard Walkthrough
Agent Jibe Session
Jibe Do's and Dont's
What are the "Positive Queues" and "Negative Queues" covered in the training, and how do they impact agent behavior?
How to avoid and how to identify inaccurate predictions?
What if the customer is mad, should I say they will be dissatisfied with the survey?
What if the customer calls in and hangs up before the call is over? What to do if the call is disconnected?
What is Jibe?
How will I know when I am Jibed? What is the passing Jibe score?
How to achieve Jibed status?
Why do we use Jibe?
Will I be required to go to my Dashboard every day?
How do I login to my dashboard?
How to predict accurately?
Improve your agent's survey adherence!
See more
Supervisor Jibe Training
Supervisor Training - Intro to Jibe
What is a Jibed Agent?
Jibe Sessions
The Jibe Supervisor's Role
Analytics Training
Identify Best Practices
What report provides all agent predictions within a given time frame, and how can I understand and access my agent's prediction?
