This report can be found on the Survey Activity Page > Export Agent Predictive Survey
The Agent Predictive Survey Report from the Survey Activity Page is the go-to report for pulling all agent predictions within a specified time frame. An agent prediction is a prediction made by the agent about the customer’s satisfaction and issue resolution during the interaction. To know your agent’s prediction, you can access this report, which will provide a detailed view of all the predictions made by an individual agent, along with a comparison to the actual survey results from the customer. This report helps you evaluate how well agents are understanding and responding to customer emotions, providing valuable data for performance tracking and coaching.
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